When was the last time a service person visited your home? Was this person on time? Careful? Was pricing clear up front, or were there surprise costs in the final bill? How did you feel about the results of the work? Was your home treated with respect? Ultimately, were you left with a bigger mess to clean up than when you started? Carpet cleaning is like any in-home service. The experience can be positive, or it can be a headache all around. Some cleaners make carpet problems worse. In those cases, customers end up paying twice. They pay for the original service and a more trustworthy carpet cleaner to fix the damage. But what if you could avoid the hassle and make the best choice the first time around?
It only takes a little “homework on the front end to save you time, money, and migraines. The following guide will help you feel confident when choosing a carpet cleaner. See the tips to find the best carpet cleaning company for your job.
Make a short list of local carpet cleaning companies.
It only takes a little “homework on the front end to save you time; ask friends about their cleaning experiences. All local carpet retailers and ask who they recommend— Hen searches carpet cleaning companies on the internet. However, be wary of the first results of a search. These are ads paid for by the business to put their listing at the top of the page. In short, first doesn’t mean best. Click on each company’s website. Is it professional and easy to navigate? Does it provide helpful information? More specifically, are you considering the carpet cleaning company a franchise or a local business? Is it a member of the Better Business Bureau? What testimonials are you finding online?
Call and ask each company, “Are you licensed & insured?”
The only acceptable answer is “yes.” Admittedly, it is rare for a professional company to make mistakes. Should there be a mishap on your property, the cleaners can set things right if they are licensed and insured. o, ask for proof of insurance because a trustworthy company has nothing to hide.
Ask if their technicians are certified in carpet cleaning.
Want to know a secret? The average employment span for a technician in the carpet cleaning field is around six months. There’s not much time to learn all the ins and outs of the profession. t takes training to understand the cleaning needs of all carpet types and conditions. A reliable company makes sure its employees are fully certified. The IICRC, the Institute of Inspection, Cleaning and Restoration Certification, awards the most respected carpet cleaning certifications. Hen companies are dedicated to the ongoing education of their teams; they tend to keep their technicians for several years. Hose are the folks you want in your home.
Ask what cleaning methods they use.
The carpet cleaning industry includes a variety of methods. However, big-name carpet manufacturers like Stainmaster, Mohawk, Shaw, and Couristan prefer hot water extraction. The primary alternative to hot water is dry chemical cleaning. His can be harsh on carpet fibers. What’s more, dry chemical substances can leave behind a sticky residue. xtraction, in contrast, uses a milder detergent. Plus, this method simultaneously flushes out the detergent and the dirt buried deep in the fibers. Once correctly done, extraction does not leave any residue, and it does not overwet the carpet. So ask the cleaning company to talk you through their process. Their website should provide this information, too.
Ask if they offer free estimates.
Most carpet cleaners will quote you a ballpark price range for your project over the phone. The best companies will also send out a technician to thoroughly analyze your job. Technicians will provide a cleaning estimate based on the information you provide. You will also note what is visible on the surface of your carpet. When the team returns to perform their service, the carpet cleaning process may uncover invisible issues to the estimator. In this case, the team should be able to talk you through exactly what they have found and how they propose to address the issue. Otherwise, the cleaners will follow their original estimate when the work is complete. In short, ask the company to write their assessment for your peace of mind.
Ask how they price a carpet cleaning job – and what services are included.
As Angie’s List says, “Don’t choose the cheapest company.” Low-price, high-volume companies may have tricks up their sleeves. The promotional pricing you get is usually a minimum. Companies use this strategy to get you to book with them. Once inside your home, these cleaners often try to up-sell you more expensive packages. An honest carpet cleaning business will break down its estimate upfront. That way, you’ll know what add-on costs might be before the job begins.
Note: At the time of your call, ask a company what services are included in their estimate and what would involve additional fees. For example, will they walk you through the job before getting started? Will they need you to move furniture before arrival? Does cleaning stairs, area rugs, or high-traffic zones cost extra? A good website will also provide this sort of information.
Ask if they have a satisfaction guarantee.
Look for a company that backs their work 100%. Be sure to ask them about this before you book an estimate. Without a doubt, you want to know that the company stands behind its reputation and the expertise of its employees. The best carpet care companies are all about serving their clients and guaranteeing the quality of their work.
Ask what additional services they offer beyond cleaning carpets.
If you are investing time into this research, why not see what else the company can do for you and your home? For instance, some companies offer upholstery cleaning. They provide care for stone or tile floors. And some give all of these services to their residential and commercial clients. If you have a great relationship with a full-service company, you’ll want to book them for all your home’s needs.
Ask about availability – a good company is often booked for a week or two.
Be prepared to wait for an appointment – the best and most trustworthy carpet cleaning companies will be busy. Remember, an outstanding service experience is worth the wait.
After the call, ask yourself these questions:
Was the representative informed? Courteous? Patient? Remember, great companies will take the time to answer your questions). Likewise, did you feel your concerns were understood? Is the company dedicated to the quality of your experience? If your gut says yes, you’ve found a good service company.
You and your family can have the best possible carpet cleaning experience with Dublin Carpet Cleaning wherever you live. First, look for local, licensed, and insured. Second, ask about training and certification. Reputable carpet cleaners screen their technicians and ensure they are trained and certified. Furthermore, Dublin Carpet Cleaning will happily explain their cleaning services, methods, and pricing upfront. They will also offer free estimates and a 100% satisfaction guarantee. I will work with you to schedule appointments as quickly as possible. Lastly, Dublin Carpet Cleaning will ensure you have the most outstanding customer service experience possible from start to finish.